Forum Discussion

Random1231's avatar
Random1231
Joining in
2 years ago

Virgin media brown box

Hello,

My virgin media box on the outside of my house is damaged, is this something virgin media can fix? I've had to place a plastic bag over it at the moment to make sure its water tight! 

 

 

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)

    Hi Random1231 👋

    Thanks for posting, and a warm welcome to the Forums!

    I'm sorry to hear that your exterior box has become damaged. Do you have any images of the damage, so we can assist you further?

    Is there any other damage at all, or is just the box?

    Cheers,

  •  the bag is keeping it waterproof so I've been reluctant to take it off

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Random1231, thank you for your response.

      In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel