Forum Discussion

JJ16's avatar
JJ16
Joining in
3 months ago

Virgin Media broadband down

Service is down in the Naunton Park area of Cheltenham

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi JJ16 

    Have you used the /check-services/   function? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    • JJ16's avatar
      JJ16
      Joining in

      Yeah tried all of that. Others in local area also lost connection and have green light flashing

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If the automated status number is not reporting a fault, you'll need to call Customer service to report the fault. This discussion forum is not a reporting service. 

    • JJ16's avatar
      JJ16
      Joining in

      Done that before posting. I was just showing others they are not alone if they have same problem