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VsUK's avatar
VsUK
Dialled in
5 days ago

Virgin Hub won't work in Modem Mode

Old thread I know, but now I'm having the same problem. Ethernet connection no longer detected when in Modem Mode. Powered off & on to no avail. Sometimes it detects & when I try & connect to the modem to check status, it fails to log me in correctly or the status info are all blank, then it loses ethernet connection again. 

Been doing this all day. Ended up having to reset it to work as a router & the port has been tested & working. So something has happened with the modem in modem mode, because I've tried going back a few times into modem mode & problem returns. And my modem just did an update last night, woke up no internet. 

3 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    When in modem mode connect a laptop or similar to check if you get broadband. If you do, connect your router and reboot it and it should be fine.

  • Hey VsUk, thank you for reaching out and we are sorry to hear about your modem mode issues.

    How has this been since Tuesday?

    What colour are the lights when plugged is, if there any is lights?

    Have you updated your 3rd party router at all?

  • legacy1's avatar
    legacy1
    Alessandro Volta

    what hub is it? 

    maybe its the cable you use?

    you using a router or mesh?