Virgin down
Hub 4 flashing red, no TV, said it would be fixed by 3, still nothing.
Forum Discussion
4 Replies
https://www.virginmedia.com/help/check/status
With it being a residential service with no SLA, VM have 48 hours (Two working days) to resolve:
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
You won't get any further clarification from VM on this forum, other than potentially a ref number.
Are you in St Helens WA9/10? If so there seems to be a big area fault that started at 10am and was due to be fixed by 3pm but is still ongoing. The website hasn't been updated with any more info and the service status phone line just says they're working hard to fix it.
What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
It's fixed now (if it was the same fault I was having) but the status line didn't give any estimated fix times and the website continued to list an estimated fix by 15:00 right up until the problem was resolved at 23:30.
