Forum Discussion

skeck's avatar
skeck
On our wavelength
7 months ago

Virgin Connect App

Just downloaded the Virgin Connect App as I'm needing a virgin pod to get coverage  in an area not covered in my house

But I can't get it to Connect  to my hub

And help would be appreciated 

Thanks 

8 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    7 months ago

    Hi skeck, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    What type of device are you using? Is it an Android phone/tablet, iPhone or iPad?

    Also, have you checked that the Connect app has location permissions enabled?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • skeck's avatar
      skeck
      On our wavelength
      7 months ago

      Android phone 

      Yes the location has permission 

    • skeck's avatar
      skeck
      On our wavelength
      7 months ago

      So how do I order a booster pod if I can't use the Virgin Connect App ?

      Thanks 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        7 months ago

        Hey skeck, thank you for reaching out and I am sorry to hear you are struggling to order a WIFI pod.

        I will send you a DM now to assit.

        Remember they are free if you are 1GB or a Volt customer otherwise £8 per month. 

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    The best avoided Connect app is notorious for :

    1) the ability to rapidly corrupt a Hub 4
    2) the lack of a method to order or request VM Pods

    • skeck's avatar
      skeck
      On our wavelength
      7 months ago

      Thanks

      Only downloaded it as the chat said to use it to test and order a pod 

       

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    There is free an Android app from the Google play store "Samknows Realspeed" this I find to be very handy as it just performs the VM Hub speed test and the mobile wi-fi speed tests without any of the intrusion of the Connect app and hopefully without the element of the Connect app that is causing so much havoc for Hub 4 customers.