Forum Discussion

S2's avatar
S2
Joining in
2 years ago

Virgin connect app

Managed to get connected to the app and now it's gone down again and my sons computer was paused and now can't unpause it why is this app so bad why can't virgin keep it working I'm so angry !

4 Replies

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  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey S2,

    Welcome to the Community Forums and thanks for the post.

    Sorry to see you were having this issue with your App, can you confirm if this is still affecting you or if this has resolved, would you also be able to confirm what the app shows when this happens?

    Joe

    • S2's avatar
      S2
      Joining in
      2 years ago

      It seems to be back on and running now but the problem is is uve paused stuff there is no way to unpause when the app goes down the app just says cannot connect or find hub 

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Hey S2, thank you for reaching out and I am sorry to hear this.

        Did the advice from Adduxi help at all? 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    You can pause and unpause devices using the Hubs admin console. You don’t have to use the app.