Forum Discussion

Jazzypap's avatar
Jazzypap
Tuning in
3 hours ago

Very poor WiFi reception in new room after cable being moved

Hi
One of your engineers recently moved a VM cable down to a converted garage, which is now a sitting room but the WiFi signal is terrible - it’s fine in other parts of the house but not in this new room.

The issues happens with all devices when used in this room. We’re hoping we can order a WiFi pod to help with the poor signal in the new room, as it’s becoming quite annoying when the signal drops out or isn’t there at all.

Please can you advise how I can order a WiFi pod?

Thanks

Jazzypap

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 hours ago

    I notice a couple of months ago <Here>  that you requested that the access point be moved to your sitting which is a converted garage.  It's a pity that the signal wasn't checked throughout the property to ensure that you were still able to connect consistently to the wifi.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 hours ago
    Jazzypap wrote:

    the signal drops out or isn’t there at all.

    A Pod will not work in a room where the Wifi is poor or non-existent.  You will need to site the Pod halfway between the Hub and the room.

    The official route is to use the VM Connect App and scan your property and then order the first Pod.  Just wait here a day or two for a VM Mod to pick this up and discuss directly with you.