a few months ago I upgraded my account as my WiFi wasn’t very good. I have not seen any improvement, I have tried all the help videos but all devices are experiencing intermittent internet and slow internet. I’m really unhappy as I am now payment a lot more but still have rubbish WiFi
Why pour more money into the subscription speed when the real issue is the Wi-Fi Coverage is poor
and Wi-Fi Repeaters / MESH / Access Points are needed.
Customer Service upselling?
Speak to VM on here to look into the issue (They should reply, however, it can take several days).
In the meantime create a BQM and post the live link:
https://www.thinkbroadband.com/broadband/monitoring/quality
Forum TeamHi kerryfenton22, thank you for your post.
We're sorry to hear about the problems you're experiencing and that you feel this way 😔
In order to discuss this matter with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
