Upgrade to the Hub5
I recently renewed my Gig1 package for 18 months. However, I don't think I'm getting the full 1Gig potential from my current Hub 4 (ethernet speeds, etc). Is it possible to upgrade to a hub 5?
Forum Discussion
Hi Bilco62,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
The Hub 4 is fully capable of handling 1GB speeds so we would not look to upgrade the hub I'm afraid. We're sorry to hear that you you believe there's an issue with your internet connection speeds. Please have a look here. From that link, you'll be able to check if there's a fault in the area, test your line, replace your equipment or book an engineer visit if it's needed.
The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.
We do have a download speed guarantee though - this will show the minimum speed we would expect for all our packages - you can take a look at that here. You can run some speed tests via SamKnows which will advise the speed from your hub and the speed to the device.
If after having a look, you're getting lower than the minimum over a direct wired connection then please do pop back to us so we can help further.
Thanks,