Forum Discussion

fisheradam's avatar
fisheradam
Joining in
9 months ago

Upgrade to Hub 5?

I have recently purchased some new hardware that have 2.5Gbps ethernet ports, I have tried speaking with the customer service team on the phone to see if I could request an upgrade to a Hub 5/5x in order to utilise this, as I'm on the 1Gig Fibre connection - however unfortunately, the agent was unable to understand that I was referring to the internal LAN for my household and not the external, explaining to me that the Hub 4 was suitable for the 1Gig Fibre connection.

Are there any Community team members available to look into my request for an upgrade to a Hub 5/5X, please?

    • fisheradam's avatar
      fisheradam
      Joining in
      9 months ago

      Appreciate the info, I would be temporarily running this directly from the router to the device in question, eventually moving to a managed switch.

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        9 months ago

        Due to stock supply issues, VM were only supplying Hub5's to new 1GBcustomers.  Anyone upgrading would.. have got a Hub4.  When supplys become available again that may change and you can get the Hub5.  Only VM can advise when things have returned to normal