Forum Discussion

HatMarris's avatar
HatMarris
Joining in
2 years ago

Unstable gaming connection

Hi

i am having issues recently with my gaming connection. Up until fairly recently it was always strong an reliable 

IT IS A WIRED CONNECTION

I play Gran Turismo 7 online mainly

i have an issue where every time I start a race now my connection bars (1-5 range) drop to 1 while everyone else is the standard 3 or 5. This never used to occur

my download and upload speed seem fine as does my ping when I run an in game connection test . I know that there are things you can check from Virgins end to test the router more than I can though

I had a problem with my router a few months ago and someone from the Virgin community team picked up the thread. Does that happen automatically or do I need to tag someone?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Run the FULL tests on this site and post the results on a wired connection.  www.samknows.com/realspeed

    Post the power levels, Pre and PostRS errors and network log from the Hub.

    Setup a BQM to monitor your circuit www.thinkbroadband.com/ping

    Once done we can comment.

    • HatMarris's avatar
      HatMarris
      Joining in
      2 years ago

      Thanks

      No known issues in my area according to that number

      results of real speed. I made a wired connection to my laptop to test it as I couldn’t launch the website through the PS5

      router

      download 136Mbps

      upload 20.1

      Latency 9.33

      jitter 0.84

      packet loss 0.004

       

      device (desktop)

      Download 138

      upload 23

      latency 10.5

      jitter 1.4

      packet loss - na

       

  • HatMarris's avatar
    HatMarris
    Joining in
    2 years ago

    As an update I get the same behaviour while gaming using the WiFi connection rather than a LAN cable

    is it possible one of the Virgin forum team could help. My broadband is primarily for gaming so this isn’t ideal

     

    Gareth_L was brilliant in helping me before with an issue

    ive tried WiFi, I’ve tried different Ethernet cables

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 years ago

      Hi HatMarris 

      Welcome back to the community forums 

      Sorry to hear you're having issues with your internet service which is affecting your gaming.
      I have checked the systems at our side and can see that there is an signalling issue in the area that we have identified and are working to resolve as soon as possible, I would say that this was more than likely the reason for what you're experiencing.

      The fix time is estimated for today 15th January 2024 at 18:00. Please reboot all your equipment at this time and let us know if you have any further issues. We'll work to keep you up to date if anything changes at our side. 

      • HatMarris's avatar
        HatMarris
        Joining in
        2 years ago

        Many thanks for your response Carly

        i will do as you suggested as soon as I am home