Unresolved Installation and Repeated No-Service
Hello,
My partner and I have been long-time Virgin Media customers. We recently moved and arranged for our broadband service to be transferred on 6th April.
An engineer visited but said there was a cable issue and that a technical team would attend the next day. He gave us his number, then disappeared and became completely unresponsive. After several calls to 0800 053 1734, a second engineer came, told us the same thing, gave us his number, and also stopped responding.
We’ve now been without internet for over a week with no update, no follow-up, and no idea when this will be fixed. The lack of communication is unacceptable, and it is impossible to get in touch with anyone who can actually resolve the issue. We were told a technical team would attend—twice—and yet no one has shown up.
This level of service is extremely poor and needs urgent attention. We expect a clear update and a resolution timeline immediately.