Forum Discussion

Nat_davidson-25's avatar
Nat_davidson-25
Just joined
10 hours ago

Unable to run test as no connection to hub

As the title states I have the connect app and I have ran various tests around the house and get a fair connection on the stairs but as soon as I go 3ft in to either of the bedrooms signal from the hub disconnects and I can’t connect and I can’t run the diagnostic test as it just says something went wrong, so I can’t order a pod to see if this corrects the problem but I’ve had to result to connecting my tv to my phone hotspot to watch anything 

any advice would be most appreciated 

thank you in advance

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 hours ago

    Run the test where the signal is lowest before it drops out altogether. Also note that when you do receive any pod(s) they should be located at a midway point between the hub and where you want the signal to be stronger (if you place them where there is no signal then they won't connect)

  • Nat_davidson-25's avatar
    Nat_davidson-25
    Just joined
    9 hours ago

    That’s what I’ve done as it’s literally 3ft from the top step to the door frame which is what I don’t get as it goes from fair to nothing at all and midway is a landing where there is no plug socket so I’m a bit stuck for halfway really