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nuno_lucas's avatar
nuno_lucas
Joining in
2 years ago
Solved

Unable to order first Wifi Pod

Trying to order my first Wifi Pod but VM Connect App won't give me the option even though it has just scanned rooms below 30 Mbps...

Cannot find a page anywhere on My Virgin Media account pages giving me the option to place an order for this. 

Would appreciate if someone from Virgin Media support staff could respond to this post with the correct procedure to follow. Incredibly convoluted process for something that's advertised as one of the benefits of the packages.

  • Beth_G's avatar
    Beth_G
    2 years ago

    Hi nuno_lucas

    Thanks for your post, welcome to the Community Forums!

    We're sorry to hear you've been struggling to get some WiFi Pods sent out to you - we'd like to help.

    I've dropped you a PM so I can take your account details and have a look. In the meantime and if you haven't already, can you please run some speed tests via Samknows in all of the rooms where you're receiving <30mbs? These results will filter through to us and we can confirm if WiFi Pods are required. 

    Thanks!

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi nuno_lucas

    Thanks for your post, welcome to the Community Forums!

    We're sorry to hear you've been struggling to get some WiFi Pods sent out to you - we'd like to help.

    I've dropped you a PM so I can take your account details and have a look. In the meantime and if you haven't already, can you please run some speed tests via Samknows in all of the rooms where you're receiving <30mbs? These results will filter through to us and we can confirm if WiFi Pods are required. 

    Thanks!