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RedTiles's avatar
RedTiles
Joining in
2 years ago

Unable to connect to Heatmiser hub. Are ports blocked?

I am unable to connect to my Heatmiser hub that controls my under floor heating. They have asked if ports 8000, 443, 123 & 2424 are open on Virgin routers? They certainly must have been as everything was working last week. 

I know 443 is open as Hive use this for communication and my Hive connection is working.

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Unless you have done some port forwarding then the Hive will not be using port 443. How is the device connected, Ethernet cable or WiFi, at lot of manufacturers tell you these ports must be open when they are in fact not needed.