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DrQuinn's avatar
DrQuinn
Joining in
2 years ago
Solved

VM connect not blocking

I used to be able to pause the internet connection to my daughter’s phone but although the device is listed and says it is paused it is not and she is still using it. Anyone know why? Thanks

  • Client62's avatar
    Client62
    2 years ago

    MAC Address Randomisation is supported on recent mobile phones, tablets and laptops, this allows the device to change its identity at will giving the ability to quickly side step Wi-Fi Pausing.

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    MAC Address Randomisation is supported on recent mobile phones, tablets and laptops, this allows the device to change its identity at will giving the ability to quickly side step Wi-Fi Pausing.

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi DrQuinn,

    Thanks for posting, and sorry you're having some issues with pausing devices, can you confirm if you're doing this by logging into your router's configuration page by putting 192.168. 0.1 into a browser?

    Alex_Rm

    • DrQuinn's avatar
      DrQuinn
      Joining in
      2 years ago

      No I’m using the Virgin connect app, choosing the device and pressing pause

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 years ago

        Hi DrQuinn thanks for your reply.

        Understood - can you please try to uninstall and reinstall the app and see if this helps resolve the problem?

        Many thanks

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    I wonder when VM will EOL this ability given it don't work....

    • 89537kay3's avatar
      89537kay3
      Dialled in
      2 years ago

      Works fine for me currently - i'm blocking my nieghbours from getting on my internet 😂

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Indeed, Child Safe now appears broken in the VM online a/c and broken in the VM Connect app too !

    • 89537kay3's avatar
      89537kay3
      Dialled in
      2 years ago

      This is nothing to do with Child Safe - that's a totally different function to pausing devices via VM Connect App.

  • Rukxakh's avatar
    Rukxakh
    Joining in
    4 months ago

    The same is happening to me. I am very disappointed with Virgin media I was with Sky who are a lot better with pausing app because you don’t need to be at home to pause also you can set timings. I am considering going back to sky i only moved to Virgin media as I was getting a better offer than sky. 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      4 months ago

      Hello Rukxakh

       

      Sorry to hear of the Connect App issues experienced, we appreciate the concern these kinds of issues can cause and you taking the time to post on the forums. Welcome to the community.

       

      The features you have mentioned in your post aren't currently available via the Connect App but the team who developing the app are always looking for ways to improve the services it offers and functionality. We'll be sure to pass the feed back on to the team to help in this regards.

       

      If you do have any other queries or questions, please don't hesitate to post them on the forums and we'll be happy to help.