is it normal for a traceroute via new york to be normal? my latency since UPGRADING has gone from 18ms to 40ms, and i'm being routed through new york, call center say this is the same for everyone, is this true? or have i just been swapped onto an incorrect CMTS?
Thanks,
Post the trace route.
Hi, sorry for responding so late - i'm at work currently but i screenshotted my one from my phone (on wifi no data) and it's the below;
i'm not crazy technical just listening to what a friend told me, but row 8 states new york, thanks
Cannot be incorrect CMTS, for an area they are all in the same location or an adjacent one.
What is the target of your trace route?
Post output of a trace route to ‘BBC.co.uk’.
Hi, thanks for the reply - so i'm at work currently so i can't run a traceroute but i have the below screenshot of one from yesterday when i was at home;
like i said to the other guy im not crazy technical but every device i ran a check on all had new york on row 8, just wondering if that is the same for everyone? as one guy in the call center said everyone on virgin is routed through new york and another guy said no they aren't that's definitely wrong..
thanks for the response anyway
Hi mate, thanks for the response - i'll attach a screenshot of one i did yesterday, all devices have new york on row 8
like i said to the other guy, im no expert so i might be wrong, but i had 2 guys in the call center one said every person on virgin are routed through new york and the other said no that's wrong and it should be all on UK infrastructure
Thanks for the response anyway
As per an earlier reply, you need to state where you are trying to reach - what is the target for the traceroute?
The statement you received that everything from VM is routed via New York is nonsense, although each of the big organisations could have servers or data centres across the globe.
For examples, I used bbc.co.uk as suggested in another earlier reply. That's not very specific as it could point, did a look up, to various servers.
It resolved to using IP address 151.101.64.81 which is in the US (since the BBC use some services from Fastly including their CDN solutions I believe) - and that routed from my router to some servers apparently in the US via some VM servers.
I then used 212.58.224.0 as the specific target as this is said to be a BBC IP address. That routed me via some VM servers listed as being in Scotland to an IP address of 132.185.249.10 which is listed as being for the BBC in the UK (Maidenhead). Pretty reasonable - no mention of New York whatsoever! See below
traceroute to 212.58.224.0 (212.58.224.0), 64 hops max, 40 byte packets
1 dlinkrouter (192.168.0.1) 1.222 ms 0.679 ms 0.624 ms
2 10.53.39.125 (10.53.39.125) 7.928 ms 10.226 ms 10.307 ms
3 80.255.195.186 (80.255.195.186) 12.651 ms 12.277 ms 11.955 ms
4 * * *
5 80.255.204.81 (80.255.204.81) 12.731 ms 13.235 ms 15.404 ms
6 cpc2-macc3-2-0-gw.1-3.cable.virginm.net (213.104.12.1) 12.754 ms 17.984 ms 16.285 ms
7 ae0.pr01.eqsl.bbc.co.uk (132.185.249.10) 37.897 ms 15.412 ms 17.380 ms
8 132.185.249.12 (132.185.249.12) 14.465 ms 15.899 ms 14.388 ms
Note that the physical location for servers might not be as they seem - it's how they are registered by their owners and so on....
So, what site are you trying to access and seeing these higher latency figures for? What else might have changed following your upgrade? Post a traceroute with a target of 212.58.224.0
hi, thanks alot for your reply - so the route i ran was across 4 devices, a laptop, an xbox, my phone and a tablet all to a DNS checked website.
Im at work currently so wont be able run any routes until later, but using the xbox version as an example, on a previous worse package i was on with virgin media my latency when online gaming would sit at 18-20 and it never went above that, but since upgrading to nearly triple the speeds etc this now sits at 40ms no matter what online games i try and play (not that that's make or break, just an example)
The guy was allegedly a 'supervisor' who told me that it all runs through new york, he literally said every customer in the uk runs this way..
im not too technical but with what you're suggesting here, if im understanding right if i run a route to the same IP addresses that you have mentioned there and mine hits a new york hop, then i 100% have an issue correct?
again i'm not too technical so apologies if i sound uniformed in the topic, i was just advised that what was happening to me was incorrect so am trying to fact find!
thanks,
How are you running the traceroute? It looks to me like you're running a reverse traceroute from a website based in the USA, that works its way backwards to your connection. It doesn't resemble a normal Virgin Media traceroute at all.
Edit: I suspect you're tracing your own IP using https://dnschecker.org/online-traceroute.php is that correct? That will not provide a normal traceroute. You need to follow these instructions to do it properly: https://supportcenter.lexisnexis.com/app/answers/answer_view/a_id/1088078/~/running-a-traceroute
A traceroute is not for the inexperienced, you need some networking knowledge. Routing on the Internet is a ‘black art’. The layman might think a link from A to B would always go via the same route, not true. The route taken depends on various factors and what routing algorithms are used. Often it’s SPF (Shortest Path First) but it also depends on the busyness of the route and how much traffic it can handle(bandwidth).
hi mate yes definitely, i've realised from this thread i actually have no idea at all! literally only heard of one a few days ago, thought i understood but i actually don't haha, thanks for the comments regardless and apologies for wasting time on a daft question!
thanks,
Some game servers are all over the place like Rocket League so you may connect in Europe but where can be random. Plus game servers go offline from time to time.
The guy was allegedly a 'supervisor' who told me that it all runs through new york, he literally said every customer in the uk runs this way..
Well, I wouldn't consider myself an expert in it, although I dabbled back in the day, built server rooms at data centres and gained an M.Sc. in it from UCL - I'm rusty but I can tell you that what he was saying was bulls**t.
