Total Loss Of Service in Area
My wife has reported a total loss of service for over 12 hrs in our village and the surrounding areas and villages .
I have booked an engineer visit for Monday but I'm unable to register for loss of service help ?
Forum Discussion
10 Replies
If it’s an Area fault your technician visit will certainly be cancelled. The only way to register loss of service is via customer services.
Phoning in the fault gives VM the least opportunity to try to dodge paying any compensation due (on grounds of not using the proper means for reporting)
Keep detailed notes of everything that happens until the fault is fixed.
But note the 2 working day lead time VM gets to fix a fault before any compensation kicks in.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Try the automated service status number 0800 561 0061 to keep track of any faults in your area.
- Ashleigh_C
Forum Team
Hi there andytanksafc
Thank you so much for your post and welcome back to the forums, it's great to have you with us.
I am so sorry that you have faced this issue with your service and thank you again for posting. I can see that there is not an outage in the area currently and that you have had a recent appointment with an engineer attended.
Can I ask how the visit went?
Hi 4 villages on the area all had total loss of service and the engineer was cancelled at your end it did come back on after about 36 hrs but loosing everything is unacceptable, people were told its their box ,it's this that neighbours told different things when the fault was clearly at your end
- Ashleigh_C
I'm very sorry to hear that this happened andytanksafc and I can fully understand the frustrations here.
How have things been looking with the service since then?
