Took my money, No service.
i've tried setting up direct debit a few times but the process was always convoluted, i must manually call to pay each month, complete pain, slipped my mind last month, service restricted this month, i paid two months worth, site still saying i haven't paid, it's clearly gone out of the bank, i've been caught by this before and ended up paying twice in the past, so i know not to trust the awful site.
attempting to call they want some "memorable word", i do not remember it, i've literally a lifetime of better things to remember than some random word this awful ISP wants me to remember.
all routes in the phone system go to either "we'll text you a link" or "see the website for more information" - the only way i can get to speak to a real person is by going down the cancellation route, which i would do in a heartbeat but they automatically renewed my contract in februrary so i'm stuck with this tripe for another 18 months... and the cherry ontop, the cancellation option dials once... goes silent and hangs up
the online chat gives me some stupid barcode thing, completely useless, the phone directs me to the useless website, the customer service hangs up
they have my money, my internet is still not connected
i am so frustrated.
awful, awful, awful company.
Yes, i have rebooted router
Yes, i have reseated the network cable
Yes, i have disabled and re-enabled the network adapter in windows
Yes, the money has gone out of my bank, confirmed
I want my service. i pay for the largest package they provide and this is the way they treat their customer.
disgusting.
