Throttling / Peering Issues
I'm suspiciously having issues with download speeds from Github and GDrive. I'm talking like less than 1MB/s. This issue goes away as soon as i use a VPN, has anyone else run into this problem?
This is also a non-issue when i tether to my phone on 5G.
My experience with Virgin’s support so far:
- Initially told a trouble ticket would be raised - no one ever called back. (Back in August).
- Followed up and was told the ticket had gone to the IT department - again, no call back. (Back in August).
- Reached the complaints/retentions team - first agent put me on hold for 19 minutes, then disconnected the call.
- Called again, spoke with another agent who got nowhere and transferred me to the FMS team. They couldn’t even identify the correct IP address I was on and started talking about a random IP supposedly blacklisted by SPAMHAUS, which wasn’t even mine or relevant to my issue.
- Finally, I was passed to the “Gadget Rescue” team. Easily the least technical team I’ve ever dealt with. After realizing they couldn’t help at all, I ended up hanging up in frustration.
At this point, it feels like Virgin’s customer support doesn’t exist unless it involves sending an engineer or replacing a hub. Honestly, I’m seriously considering moving home just to get out of their service area.
