Forum Discussion

The_Tonner's avatar
The_Tonner
Tuning in
2 years ago
Solved

The New 5x Hub (different than the standard 5Hub)

Hi everyone, I hope this information can be helpful for others as it took me over a week and more than 20 calls to Virgin support to finally resolve the issue. After residing at my property for over...
5x
5x hub
5x Pod
5x Problem
pod
router mode
  • Tudor's avatar
    Tudor
    2 years ago

    1. I am assured by VM that modem mode will eventually be available on the hub5x with a firmware update, but at present VM want to test it out for ‘normal’ users.

    2. The pods also require a firmware update to the hub to make them work, but that has nothing whatsoever to do with modem mode.

    3. You should have definitely been advised that it was a trial and also given access to the ‘trial’ part of the bulletin board. (Unfortunately I cannot access this trial board, but if I could I may have been able to give a better answer to your concerns.)

    You best option is to wait for a member of VM staff to get to your post to assist. 

    Do not think of buying a mesh system until modem mode is available, but there are many good WiFi access points that are not mesh and would help with your current WiFi problem.

Tudor's avatar
Tudor
Very Insightful Person
2 years ago

1. I am assured by VM that modem mode will eventually be available on the hub5x with a firmware update, but at present VM want to test it out for ‘normal’ users.

2. The pods also require a firmware update to the hub to make them work, but that has nothing whatsoever to do with modem mode.

3. You should have definitely been advised that it was a trial and also given access to the ‘trial’ part of the bulletin board. (Unfortunately I cannot access this trial board, but if I could I may have been able to give a better answer to your concerns.)

You best option is to wait for a member of VM staff to get to your post to assist. 

Do not think of buying a mesh system until modem mode is available, but there are many good WiFi access points that are not mesh and would help with your current WiFi problem.

Anonymous's avatar
Anonymous
12 months ago

I am about to renew my contract, is there a way to find out if i can get the Hub 5X at my property?

Sales has no idea,

thank

  • Carley_S's avatar
    Carley_S
    Forum Team
    12 months ago

    Hi Anonymous 

    Welcome back to the community forums 

    When we roll out XGS-PON in your area we'll be sure to let you know of any available upgrades/network changes when they become an option.