Issues with Hub 5x in modem mode
Hi all, I've had a bit of a hell of a time and hoping I can get some feedback and ideas on what exactly is going on with my Virgin Media Broadband. My Initial Problem: I work from home, and as part of that work I need to access services hosted on private IP addresses. This does not seem to be possible with the Hub 5x. I've helped colleagues with similar issues in the past, and the fix has always been to update the DNS servers to be used to 8.8.8.8/8.8.4.4. This fix does not work on the Hub 5x for some reason. I'm not sure why, but it seems like something in the router is blocking any responses that return private IP addresses. I have run some Wireshark capture, and that seems to be what is happening; I nslookup public IP @ 8.8.8.8 I get a response happily, I nslookup private IP @ 8.8.8.8 I get no response at all. In the 5x settings page at 192.168.0.1, I also tried a ping (error starting ping) and a traceroute which returned the following: Host Host address Error code Retry times (ms) perr-bng-1-sub.network.virginmedia.net 86.2.32.1 0 8 7 - My Fix: After some searching I found that I may be able to set the DNS servers manually by using a separate router, so I got a TP Link Archer AX12 to test this. So I went through quite a bit of struggle to get the 5x into modem mode, I set the DNS servers on the TP Link to 8.8.8.8/8.8.4.4 and when I connected to the internet through the TP Link network I could access my private IPs! More Pain: That worked for about two weeks fine (just until the cooling off period ended, sods law). Then things started going wrong. It feels like there's been a dozen different things happening, but I'm not really up to scratch on the hardware layers of networking so I may not be very helpful. Internet randomly drops daily, sometimes the TP Link loses connection to the 5x. Sometimes the 5x just seems to fully lose connection. This happens 2-5 times a day at random times. Usually this could be fixed by factory resetting the 5x and putting it back into modem mode. Over the weekend I tried just using the 5x without TP Link connected, but it still had issues and at one point was down for 24 hours, before miraculously coming back up by fiddling with some wires. This morning the TP Link network was not sending out internet, and the 5x was not doing anything. It was in white, whereas normally it is green for modem mode. Factory reset did not work at all, even holding it down for 60 seconds. For some mad reason I turned the 5x upside down at THAT seemed to do it, and it is now sending out the internet across the TP Link network and the VM network. I've not tried anything else this morning, like setting it to modem mode in fear of not being able to work further this morning. Not sure if it matters, but both the hub and the TP Link are plugged into one outlet with an adapter, as the location of the Hub only has the one socket. Also it may have been random coincidence, but at least one of the times the internet dropped it was just after my partner returned and added another device to the network. We don't have a disgusting number of devices probably under a dozen, so I can't imagine this is the cause. I'm happy to go and grab any logs that may be helpful if you can direct me to where I could find them. In Summary This has been long and rambling, but essentially what I want is a stable internet connection while being able to access my private IP addresses for work. Whether this is through the Hub 5x or the TP Link I am not fussy, I just want it to work. Thanks in advance.Internet down for nearly 2 weeks, solid yellow light
Hi everyone, reaching out here as Virgin support has been useless and it’s coming to near 2 weeks that my internet has been down. On Thursday 15th my internet goes out after work outside, not sure what they did but claimed they had to move my connection in the box. I had no issues before, this resulted in a solid yellow light on my 5X router. On Saturday 17th an engineer comes to visit and says my port is not assigned, requests for that to happen and leaves after claiming there is nothing he can do. On Tuesday 20th, I see 2 engineers outside my house who claim the port is assigned and a neighbour is having the same issues and the connection will be back on in 30 mins… which never happens. On Friday 23rd another engineer shows up and again claims that it’s the port issue, however he can’t get any Information from the router and posted for more information on his internal chat support. As it was Friday afternoon there was no response and he leaves his number to check in with him. I’ve try to contact him however his voicemail now states he’s on holiday for a week. How do I get this resolved? I’ve had both virgin engineers and Comex engineers claim it’s solved, or being solved but never is, and every time I ring support after 45 mins of waiting they have no clue what’s going on and always just send out another engineer that can’t fix the issue.Hub5X XG-PON Questions
Hi everyone, New to Virginmedia and I have a 1Gbs FTTP install planned at the end of the month. My street was dug up by Virgin this year with green fibre cables installs and chat agent confirmed I will be supplied a 5X hub. Seems info on the 5X is still thin on the ground so I thought I'd ask a few questions. 1. As of September has anyone got modem mode to work on the 5X or are we still awaiting a firmware upgrade? 2. The WAN fibre port, does anyone know the spec of the patch cable used, is it single or multi-mode? 3. Is the fibre cable hardwired into the terminating box or could I buy a longer fibre patch lead if I ever wanted to re-position the router? 4. Given the 5X is full fibre (no coax / dociss) what are the average ping times people are seeing, is it sub 10mbs? Does anyone have any BQM's to share? 5. What has the general reliability and stability of the router been like? 6. Has anyone used the 10Gbs/2.5Gbs port to harness the full speed above 1Gbs? Thanks
