Forum Discussion

johndyson's avatar
johndyson
Joining in
10 months ago

The light on my Hub 3 has turned red and despite several re-boots and pin resets the problem remains.

The light on my Hub 3 router has turned red and some of my devices no longer connect.  Despite several re-boots and pin re-sets the hub light will not go to white.  I think the hub needs replacing but cannot contact Virgin Media by phone, as I cannot recall my memorable word that was set up ten years ago so cannot get through the security checks, and there is no option to book an engineer on the VM website. 

  • John_GS's avatar
    John_GS
    Forum Team
    10 months ago

    Hi johndyson 

    Thanks for posting and welcome back to the community. Sorry to hear of the red light issue but thanks for letting us know what you've tried. You'll need an engineer visit so I'll send you a PM now to book this in.