Forum Discussion

Justine4's avatar
Justine4
Joining in
29 days ago

The arrow keeps on blinking in green light but the WIFI sign stay on light green.

Hi can anyone help me, i tried to call virgin media but they don’t direct me to the customer service agent. I’ve been calling again and again for a couple of days now.

we moved out from our old flat and virgin media knows it so they send me the new cable and we quickly install it the same what we did on our first time, since we installed it in our new house the hub with the arrow sign keeps on blinking in green while the WIFI sign stays on green light. We tried to reboot and reset but there is still no internet connection. We don’t know what to do. We want an engineer to visit us so they can explain to us how to do it, we don’t know how to book an appointment. Hope you could help us. We installed it last FEB 4 but until now we have no internet connection so we didn’t use it.

We have HUB 3

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    29 days ago

    Sounds like the connection is disconnected somewhere else, possibly at the street cabinet.  You will need a technician to fix this.  If you wait here a day or two a VM Mod will pick this up and discuss with you.

    • Justine4's avatar
      Justine4
      Joining in
      28 days ago

      That’s what I also think of. I am hoping they could see this. I tried to call their customer service it was always busy. I tried also the service status it said services are working correctly but we don’t have internet connection. 

  • Justine4's avatar
    Justine4
    Joining in
    27 days ago

    Can anyone help me how to contact their customer service. It was nearly a month now that we don’t have an internet connection. Why is it so hard to contact their customer service customer Service even to send an email to them it’s very hard. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      27 days ago

      Customer Services on 0345 454 1111 or 150 if you have a VM landline.  There is no email address for CS.  If your internet connection has been down for a month, you will be entitled to compensation.