Forum Discussion

StephenEM's avatar
StephenEM
Joining in
2 years ago

SYNC Timing Synchronization failure / RCS Partial Service

Hi - seeing others post about it here, I've got regular timing sync problems, started in the last month and now a (more than) daily occurrence.  I did have an engineer booked this week, but was told 'there's a problem in the area so your engineer is cancelled' - so adding here for a record at least.  Would welcome any help and glad to share any more info.

Here's today's BQM graph  (only been running for a day or so after seeing the forum) :

 

And some network logs (since midnight).  I have events like this recorded since 30 December.

22/01/2024 14:31:13

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:32

Warning!

Lost MDD Timeout;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:25

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:25

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:23

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:23

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:22

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:14:14

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:47:52

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:15:29

critical

No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:11:53

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:7

Warning!

Lost MDD Timeout;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 06:22:53

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 01:23:23

critical

No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

 

 

 

 

2 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago
    Copy Link

    For latest info, call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago
    Copy Link

    Hi StephenEM 👋

    Thanks for posting, and a warm welcome to the Forums.

    I'm sorry to hear you're experiencing some issues with your service. I've taken a look at things on our side, and I can see that you have booked a Technician to come and look into this.

    Please do let us know how this goes, and we'll be happy to assist further, if needed.

    Cheers,

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Hi - seeing others post about it here, I've got regular timing sync problems, started in the last month and now a (more than) daily occurrence.  I did have an engineer booked this week, but was told 'there's a problem in the area so your engineer is cancelled' - so adding here for a record at least.  Would welcome any help and glad to share any more info.

Here's today's BQM graph  (only been running for a day or so after seeing the forum) :

 

And some network logs (since midnight).  I have events like this recorded since 30 December.

22/01/2024 14:31:13

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:32

Warning!

Lost MDD Timeout;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:25

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:25

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:23

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:23

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:22

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:14:14

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:47:52

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:15:29

critical

No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:11:53

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:7

Warning!

Lost MDD Timeout;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 06:22:53

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 01:23:23

critical

No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

 

 

 

 

","body@stringLength":"6182","rawBody":"

Hi - seeing others post about it here, I've got regular timing sync problems, started in the last month and now a (more than) daily occurrence.  I did have an engineer booked this week, but was told 'there's a problem in the area so your engineer is cancelled' - so adding here for a record at least.  Would welcome any help and glad to share any more info.

Here's today's BQM graph  (only been running for a day or so after seeing the forum) :

 

And some network logs (since midnight).  I have events like this recorded since 30 December.

22/01/2024 14:31:13

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:32

Warning!

Lost MDD Timeout;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:27

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:25

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:25

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:23

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:23

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:15:22

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 14:14:14

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:47:52

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:15:29

critical

No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:11:53

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:7

Warning!

Lost MDD Timeout;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 09:10:2

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 06:22:53

Warning!

RCS Partial Service;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

22/01/2024 01:23:23

critical

No Ranging Response received - T3 time-out;CM-MAC=*:*:*:*:*:*;CMTS-MAC=*:*:*:*:*:*;CM-QOS=1.1;CM-VER=3.0;

 

 

 

 

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SYNC Timing Synchronization failure / RCS Partial Service","moderationData":{"__ref":"ModerationData:moderation_data:5472306"},"body":"

For latest info, call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"207","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-01-22T15:28:23.802Z","lastPublishTime":"2024-01-22T15:28:23.802Z","metrics":{"__typename":"MessageMetrics","views":356},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5472285/message:5472306","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"248","rawBody":"

For latest info, call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

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Hi StephenEM 👋

Thanks for posting, and a warm welcome to the Forums.

I'm sorry to hear you're experiencing some issues with your service. I've taken a look at things on our side, and I can see that you have booked a Technician to come and look into this.

Please do let us know how this goes, and we'll be happy to assist further, if needed.

Cheers,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-24T16:27:06.739Z","lastPublishTime":"2024-01-24T16:27:06.739Z","metrics":{"__typename":"MessageMetrics","views":281},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5472285/message:5473431","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"461","rawBody":"

Hi StephenEM 👋

Thanks for posting, and a warm welcome to the Forums.

I'm sorry to hear you're experiencing some issues with your service. I've taken a look at things on our side, and I can see that you have booked a Technician to come and look into this.

Please do let us know how this goes, and we'll be happy to assist further, if needed.

Cheers,

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