SYNC Timing Synchronization failure - Loss of Sync - Virgin tech support please contact me.

Question

Hello, I have been having my internet freeze / drop out intermittently for the past several year with this issue and this forum appears to be the only way of getting any technical support.
Let me start with my issue and what I have tried. So my modem randomly looses Internet connection there is no pattern to it it can happen 8 times a day or not at all for a week but it does not come back until I restart modem.
I have been In touch with support several times&nbsp; and they have send me a new router and changed all my old 'copper' connections to new ones. (this was last week) after many attempts&nbsp; by their 'chat' support to just reboot the router).
As I work from home, any small drop in connection results in my work VPN dropping which is a large inconvenience. When I'm in Teams calls, it regularly drops off for about 20 seconds before re-connection.
Please can someone from Virgin Tech support make contact with me and get this problem resolved.
Critical: SYNC Timing Synchronization failure - Loss of Sync;[removed];CM-QOS=1.1;CM-VER=3.0;
Warning: RCS Partial Service; [removed] ;CM-QOS=1.1;CM-VER=3.0;[MOD EDIT: MAC addresses removed]

A65Rocket · Answer

Downstream bonded channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;690250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;402 &nbsp; &nbsp;362250000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;13 &nbsp; &nbsp;370250000 &nbsp; &nbsp;6.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;24 &nbsp; &nbsp;378250000 &nbsp; &nbsp;6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;35 &nbsp; &nbsp;386250000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;46 &nbsp; &nbsp;394250000 &nbsp; &nbsp;6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;57 &nbsp; &nbsp;402250000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;68 &nbsp; &nbsp;410250000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;79 &nbsp; &nbsp;418250000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;810 &nbsp; &nbsp;426250000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;911 &nbsp; &nbsp;434250000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1012 &nbsp; &nbsp;442250000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1113 &nbsp; &nbsp;450250000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1214 &nbsp; &nbsp;458250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1315 &nbsp; &nbsp;466250000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1416 &nbsp; &nbsp;474250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1517 &nbsp; &nbsp;482250000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1618 &nbsp; &nbsp;490250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1719 &nbsp; &nbsp;498250000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1820 &nbsp; &nbsp;506250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1921 &nbsp; &nbsp;514250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2022 &nbsp; &nbsp;522250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2123 &nbsp; &nbsp;674250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;3824 &nbsp; &nbsp;682250000 &nbsp; &nbsp;4.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;39Downstream bonded channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;23199 &nbsp; &nbsp;474012 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6735 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;6042 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;7450 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;4953 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;4343 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;4358 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;3856 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;3761 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;5728 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6345 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6858 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;11476 &nbsp; &nbsp;1314 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;22609 &nbsp; &nbsp;56215 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;43232 &nbsp; &nbsp;279216 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;65548 &nbsp; &nbsp;681417 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;87358 &nbsp; &nbsp;1300318 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;103053 &nbsp; &nbsp;2635519 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;115393 &nbsp; &nbsp;4349920 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;125820 &nbsp; &nbsp;7389321 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;112521 &nbsp; &nbsp;18278522 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;93196 &nbsp; &nbsp;30662823 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;22852 &nbsp; &nbsp;4471524 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;23273 &nbsp; &nbsp;47236&nbsp;Upstream bonded channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;23600053 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;112 &nbsp; &nbsp;36600000 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;73 &nbsp; &nbsp;30100009 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;84 &nbsp; &nbsp;43100000 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;65 &nbsp; &nbsp;49600000 &nbsp; &nbsp;45.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;5Upstream bonded channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts1 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;2 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;05 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;0Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description18/06/2025 10:26:0 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;18/06/2025 02:25:44 &nbsp; &nbsp;Error &nbsp; &nbsp;DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:11:31 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:06:18 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:04:37 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:04:37 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:01:13 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:50 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:44 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:42 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:42 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:34 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:12 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:0 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:59:48 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:59:19 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:58:22 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:58:21 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:57:18 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:57:11 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;&nbsp;

A65Rocket · Answer

Downstream bonded channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;690250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;402 &nbsp; &nbsp;362250000 &nbsp; &nbsp;6.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;13 &nbsp; &nbsp;370250000 &nbsp; &nbsp;6.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;24 &nbsp; &nbsp;378250000 &nbsp; &nbsp;6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;35 &nbsp; &nbsp;386250000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;46 &nbsp; &nbsp;394250000 &nbsp; &nbsp;6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;57 &nbsp; &nbsp;402250000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;68 &nbsp; &nbsp;410250000 &nbsp; &nbsp;5.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;79 &nbsp; &nbsp;418250000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;810 &nbsp; &nbsp;426250000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;911 &nbsp; &nbsp;434250000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1012 &nbsp; &nbsp;442250000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1113 &nbsp; &nbsp;450250000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1214 &nbsp; &nbsp;458250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1315 &nbsp; &nbsp;466250000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1416 &nbsp; &nbsp;474250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1517 &nbsp; &nbsp;482250000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1618 &nbsp; &nbsp;490250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1719 &nbsp; &nbsp;498250000 &nbsp; &nbsp;5.1 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1820 &nbsp; &nbsp;506250000 &nbsp; &nbsp;5 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;1921 &nbsp; &nbsp;514250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2022 &nbsp; &nbsp;522250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;2123 &nbsp; &nbsp;674250000 &nbsp; &nbsp;4.9 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;3824 &nbsp; &nbsp;682250000 &nbsp; &nbsp;4.6 &nbsp; &nbsp;38 &nbsp; &nbsp;256 qam &nbsp; &nbsp;39Downstream bonded channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;23199 &nbsp; &nbsp;474012 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6735 &nbsp; &nbsp;03 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;6042 &nbsp; &nbsp;04 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;7450 &nbsp; &nbsp;05 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;4953 &nbsp; &nbsp;06 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;4343 &nbsp; &nbsp;07 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;4358 &nbsp; &nbsp;08 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;3856 &nbsp; &nbsp;09 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;3761 &nbsp; &nbsp;010 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;5728 &nbsp; &nbsp;011 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6345 &nbsp; &nbsp;012 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;6858 &nbsp; &nbsp;013 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;11476 &nbsp; &nbsp;1314 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;22609 &nbsp; &nbsp;56215 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;43232 &nbsp; &nbsp;279216 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;65548 &nbsp; &nbsp;681417 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;87358 &nbsp; &nbsp;1300318 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;103053 &nbsp; &nbsp;2635519 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;115393 &nbsp; &nbsp;4349920 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;125820 &nbsp; &nbsp;7389321 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;112521 &nbsp; &nbsp;18278522 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.9 &nbsp; &nbsp;93196 &nbsp; &nbsp;30662823 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;22852 &nbsp; &nbsp;4471524 &nbsp; &nbsp;Locked &nbsp; &nbsp;38.6 &nbsp; &nbsp;23273 &nbsp; &nbsp;47236&nbsp;Upstream bonded channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;23600053 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;112 &nbsp; &nbsp;36600000 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;73 &nbsp; &nbsp;30100009 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;84 &nbsp; &nbsp;43100000 &nbsp; &nbsp;45.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;65 &nbsp; &nbsp;49600000 &nbsp; &nbsp;45.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;64 qam &nbsp; &nbsp;5Upstream bonded channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts1 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;2 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;05 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;0 &nbsp; &nbsp;1 &nbsp; &nbsp;0Network LogTime &nbsp; &nbsp;Priority &nbsp; &nbsp;Description18/06/2025 10:26:0 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;18/06/2025 02:25:44 &nbsp; &nbsp;Error &nbsp; &nbsp;DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:11:31 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:06:18 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:04:37 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:04:37 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:01:13 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:50 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:44 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:42 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:42 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:34 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:12 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 19:00:0 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:59:48 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:59:19 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:58:22 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:58:21 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:57:18 &nbsp; &nbsp;Warning! &nbsp; &nbsp;RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;17/06/2025 18:57:11 &nbsp; &nbsp;critical &nbsp; &nbsp;SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;

Kath_P · Answer

Hi A65Rocket,&nbsp;
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you are having issues with your broadband connection.&nbsp;😔 Our diagnostics on your home network and Hub have not found any issues that could account for the issues you've mentioned. We've run a check on the overall area and there are no open faults which could be affecting you either.&nbsp;
Looking at the devices you have connected to the hub, from the type and manufacturer of device reported as connected, it would suggest you're using a third party mesh system. Can you confirm if this is the case?&nbsp;
If so, we'd need to remove this and check the connection when only using VM equipment. Pop back here once it's removed so we can help further.
Many thanks,&nbsp;

Adduxi · Answer

Downstream channel 1 and 14 to 24 are showing signs of "noise" on the circuit, as noted by the PostRS errors.&nbsp; Also the T3 timeouts on the Upstream are a possible problem.&nbsp; I would suggest you check all the connections from the outside Omnibox to the Hub are secure and clean.&nbsp; If these errors increase a technician will be required to find the ingress and fix it.

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SYNC Timing Synchronization failure - Loss of Sync - Virgin tech support please contact me.

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