Forum Discussion

rebster's avatar
rebster
Tuning in
2 years ago

Super hub 3 solid red light

I have a solid red light on my super hub 3. It was only changed a couple of weeks ago. 
the router is out in the open so should not be over heating. I get occasional drop out

4 Replies

Sort By
  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Good evening rebster 

    Thanks for posting and welcome back to the community. It may just be a failing LED light but to be sure, could you please can you try the below; 

    •             Turn the power switch off on the back of the Hub.
    •             Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 
    •             Switch the hub back on at the power. The Hub should now operate normally

    Let us know if this fixes things 🙂

    • rebster's avatar
      rebster
      Tuning in
      2 years ago

      Hello John

      i can confirm, I have switched off the router and back on. The red light is still present and the hub feels quite hot to the touch. Is it possible to request a new router for peace of mind. I’m guessing as this is an old model now most replacements are refurbished items. If possible I would like a new replacement please

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        2 years ago

        Thanks for the reply rebster on the Virgin Media forums. 👋🏼

        We appreciate you letting us know that the above has not worked.
        If the hub is overheating more than usual - please do turn the hub off and take it out and leave it to cool down somewhere safe to prevent any fire damage.

        I will continue in getting this replaced as it does need to be addressed.
        I will send a private message.

        Kind regards,
        Ilyas.