Forum Discussion

Tayweb2-'s avatar
Tayweb2-
Joining in
26 days ago

Stressed out. Early termination fee as moving outside of service area.

I am extremely stressed out. 

I have moved address, wanted to bring virgin media with me, but couldn't as it is outside of virgin medias service area. 

I have no choice but to cancel. I cancelled on the 1st Jan 25 and sent documentation proving my change of address, but it's been 2 weeks and I haven't had confirmation of the early termination fee being waived. 

I have tried contacting live chat, but they cant/will not help. They also keep changing my disconnection date. 

Please help!

  • Hi there Tayweb2- 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you'll be leaving us due to not being in a serviceable area. I'll certainly be happy to check on the progress of this for you. I'll pop you a DM to confirm your details so this can be done.

    Regards

    Nathan