Started getting repeated drop-outs

Question

Hi all, started getting both ethernet and wifi dropping out. Been happening for a couple of days and want to see what I can do.
Log from the virgin router:

{removed]

MOD EDIT: Personal information removed

Gareth_L · Answer

Thanks for your time today sirsquiddy.
Now we've arranged an engineer to attend and adjust the signal levels, would you be able to let us know how the visit goes?
Gareth_L

Tudor · Answer

Please provide stats as per:How to get stats from a VM hub (no need to logon to the hub)Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem modeClick on the “&gt; Check router status” buttonClick on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shotClick on the “Upstream” tab, copy the text and paste into your replyClick on the “Networking” tab, copy the text and paste into your reply.Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

sirsquiddy · Answer

I'm trying to, but it keeps giving me a forum error&nbsp;&nbsp;

sirsquiddy · Answer

3.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;499000000 &nbsp; &nbsp;2.8 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;122 &nbsp; &nbsp;467000000 &nbsp; &nbsp;2.4 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;83 &nbsp; &nbsp;475000000 &nbsp; &nbsp;3 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;94 &nbsp; &nbsp;483000000 &nbsp; &nbsp;3 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;105 &nbsp; &nbsp;491000000 &nbsp; &nbsp;3.1 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;116 &nbsp; &nbsp;507000000 &nbsp; &nbsp;3.3 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;137 &nbsp; &nbsp;515000000 &nbsp; &nbsp;3.4 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;148 &nbsp; &nbsp;523000000 &nbsp; &nbsp;3.2 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;159 &nbsp; &nbsp;531000000 &nbsp; &nbsp;3.6 &nbsp; &nbsp;39 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1610 &nbsp; &nbsp;539000000 &nbsp; &nbsp;4.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1711 &nbsp; &nbsp;547000000 &nbsp; &nbsp;4.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1812 &nbsp; &nbsp;555000000 &nbsp; &nbsp;5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1913 &nbsp; &nbsp;563000000 &nbsp; &nbsp;5.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2014 &nbsp; &nbsp;571000000 &nbsp; &nbsp;5.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2115 &nbsp; &nbsp;579000000 &nbsp; &nbsp;5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2216 &nbsp; &nbsp;587000000 &nbsp; &nbsp;5.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2317 &nbsp; &nbsp;595000000 &nbsp; &nbsp;5.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2418 &nbsp; &nbsp;603000000 &nbsp; &nbsp;5.6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2519 &nbsp; &nbsp;611000000 &nbsp; &nbsp;5.8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2620 &nbsp; &nbsp;619000000 &nbsp; &nbsp;6 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2721 &nbsp; &nbsp;627000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2822 &nbsp; &nbsp;635000000 &nbsp; &nbsp;6.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2923 &nbsp; &nbsp;643000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3024 &nbsp; &nbsp;651000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3125 &nbsp; &nbsp;659000000 &nbsp; &nbsp;6.1 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3226 &nbsp; &nbsp;667000000 &nbsp; &nbsp;6.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3327 &nbsp; &nbsp;675000000 &nbsp; &nbsp;6.9 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3428 &nbsp; &nbsp;683000000 &nbsp; &nbsp;7.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3529 &nbsp; &nbsp;691000000 &nbsp; &nbsp;7.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3630 &nbsp; &nbsp;699000000 &nbsp; &nbsp;7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3731 &nbsp; &nbsp;707000000 &nbsp; &nbsp;7.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;383.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;16743 &nbsp; &nbsp;33722 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;12008 &nbsp; &nbsp;27343 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;10895 &nbsp; &nbsp;47494 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;11774 &nbsp; &nbsp;59825 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;12514 &nbsp; &nbsp;36466 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;12071 &nbsp; &nbsp;50777 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;11009 &nbsp; &nbsp;68258 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;11077 &nbsp; &nbsp;54749 &nbsp; &nbsp;Locked &nbsp; &nbsp;39 &nbsp; &nbsp;10296 &nbsp; &nbsp;654310 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7163 &nbsp; &nbsp;346811 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7190 &nbsp; &nbsp;509812 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6285 &nbsp; &nbsp;593813 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6284 &nbsp; &nbsp;468914 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;5691 &nbsp; &nbsp;257215 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;7557 &nbsp; &nbsp;468016 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;6147 &nbsp; &nbsp;314517 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;5859 &nbsp; &nbsp;428518 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4438 &nbsp; &nbsp;199919 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4793 &nbsp; &nbsp;337020 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3681 &nbsp; &nbsp;173121 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;4057 &nbsp; &nbsp;322922 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3574 &nbsp; &nbsp;146523 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4264 &nbsp; &nbsp;303124 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4139 &nbsp; &nbsp;291925 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3996 &nbsp; &nbsp;287326 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;2890 &nbsp; &nbsp;274727 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;1786 &nbsp; &nbsp;106128 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1596 &nbsp; &nbsp;123329 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1990 &nbsp; &nbsp;159930 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;1564 &nbsp; &nbsp;125231 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;2107 &nbsp; &nbsp;26673.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)41 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)41 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;7.3 &nbsp; &nbsp;3803612643 &nbsp; &nbsp;120011

sirsquiddy · Answer

3.0 Upstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;Symbol Rate (ksps) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID0 &nbsp; &nbsp;49600000 &nbsp; &nbsp;34.5 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;11 &nbsp; &nbsp;43100000 &nbsp; &nbsp;34.3 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;22 &nbsp; &nbsp;36600000 &nbsp; &nbsp;34 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;33 &nbsp; &nbsp;30100000 &nbsp; &nbsp;33.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;44 &nbsp; &nbsp;23600000 &nbsp; &nbsp;33.8 &nbsp; &nbsp;5120 &nbsp; &nbsp;QAM 64 &nbsp; &nbsp;53.0 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;T1 Timeouts &nbsp; &nbsp;T2 Timeouts &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts0 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;5 &nbsp; &nbsp;36 &nbsp; &nbsp;01 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;5 &nbsp; &nbsp;55 &nbsp; &nbsp;02 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;5 &nbsp; &nbsp;79 &nbsp; &nbsp;03 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;5 &nbsp; &nbsp;74 &nbsp; &nbsp;04 &nbsp; &nbsp;ATDMA &nbsp; &nbsp;0 &nbsp; &nbsp;5 &nbsp; &nbsp;65 &nbsp; &nbsp;03.1 Upstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Modulation6 &nbsp; &nbsp;10.4 &nbsp; &nbsp;29.5 &nbsp; &nbsp;2K &nbsp; &nbsp;QAM 2563.1 Upstream channelsChannel &nbsp; &nbsp;Channel Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;First Active Subcarrier (Hz) &nbsp; &nbsp;T3 Timeouts &nbsp; &nbsp;T4 Timeouts6 &nbsp; &nbsp;OFDMA &nbsp; &nbsp;208 &nbsp; &nbsp;74000000 &nbsp; &nbsp;147 &nbsp; &nbsp;0

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Started getting repeated drop-outs

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