Forum Discussion

jfs1969's avatar
jfs1969
On our wavelength
2 years ago

Some devices not connecting to Hub 4

Recently one of the devices I have connected to wifi dropped out and would not let me reconnect it to wifi.  It's a datalogger for my PV inverter and had worked fine since it was installed 3 months a...
Hub 4
mac address
WIFI
  • jfs1969's avatar
    jfs1969
    On our wavelength
    2 years ago

    Thanks for the suggestion but I think I'll see if VM can resolve before spending £50 on a new router.  I'm not trying to anything complicated.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 years ago

      I wouldn't worry about getting a Hub 5 either, as it's wifi 6 ax protocol can cause even more problems with IoT devices. 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      2 years ago

      Hi there jfs1969 

      Thank you so much for your post and welcome back to the forums, it's great to have you here. 

      I am so sorry that you have faced this issue and a big thank you to our community team for their help so far it's very much appreciated. 

      Can I just double check, are these issues occurring on one or multiple devices? 

      I know you have mentioned you have split the frequencies, have you been able to check with them as one? 

      • jfs1969's avatar
        jfs1969
        On our wavelength
        2 years ago

        Two devices - data logger and phone.  However the phone will connect if I set it provide phone MAC rather than random MAC address which phone says is safer.

        Can you confirm purpose of the single channel thing?  For many years I've had boring IoT stuff on the 2.4GHz channel, phones and tablets on 5GHz and computers on ethernet.  I don't want to change this and don't understand what this test will prove.