Forum Discussion

dianelegion66's avatar
dianelegion66
Tuning in
11 days ago

Solid red line on hub

  • Hi, for over a week now my hub 3 has had a solid red line it feels warm but not hot. I have tried all the advice from forums but the solid red line is still there.

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 days ago

    Hey dianelogion66, thank you for reaching out and we are so sorry to hear about your red line issues. We are going to send you a DM, please do try these steps in the meanwhile;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    11 days ago

    Most likely a failed LED indicator (they do wear out, causing the Blue & Green components to fail, leaving only red). This is still a safety issue as it could mask a genuine overheat situation, so the hub should be replaced. A member of the forum team should respond to this thread shortly.