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Kate26's avatar
Kate26
Just joined
4 months ago

Solid Red light on Router won't turn white

Hello

Our Hub 3 router has a solid red light that won't turn back to white, we have followed instruction given to others by Virgin Media and reset and also carried out a pinhole reset. It doesn't make any difference.

We also have a red light on our TV 360 box and have had that for many months.

Both internet and TV are functioning but solid red light on router is giving us concern as the unit is also warm to touch even though its in a well ventilated spot out of sun light etc.

We are concerned that it may be overheating.

Do we need replacements, please could Virgin Media advise.

Many thanks

 

3 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Kate26, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with the red light on the hub. We can arrange for an engineer to visit to swap out the Hub but in order to do that I'll need to confirm some information with you. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

    • Kate26's avatar
      Kate26
      Just joined
      4 months ago

      Thanks-The engineer has been and replaced our router and TV box so many thanks

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        4 months ago

        Hi Kate26, 

        Thanks for coming back and updating us on how things went. 

        We're happy to hear the engineer was able to get things sorted. If you have any further issues, pop back to us here in the Community and let us know.

        Many thanks,