Recently my hub started to show a solid red light. Internet is working fine with everything connected and no drop in speed.
I contacted virgin media who told me it may be a power supply issue so they'd send me a new cable and power pack. This arrived and it's still showing a solid red light. Any help appreciated...
If this is a Hub 3, and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
It has nothing to do with the power supply ...
To be honest I didn't think it did but after numerous attempts at asking for a new hub or an engineer to visit, this was all they kept saying so I agreed for them to send me a new power supply to see if that did work. Unsurprisingly it didn't.
Hi, thanks for the reply.
Yes, I've ran all the tests a couple of times over the course of a few days hoping it might just go back to normal. After the red light still staying on, that's when I reached out to Virgin media and they insisted it was a power supply issue and they sent me a new cable and power pack. I swapped that for the old one and ran the test again and nothings changed. The service, connection and speeds are still fine, just showing a solid red light on the front of the box. It's a hub3 I think (if that makes a difference?)
