Solid red light on hub
I have a solid red light showing on my hub. Tried power cycling but when switched back on solid red light comes back. No WiFi obviously. I’ve now just left the hub switched off.
Forum Discussion
3 Replies
If it’s a Hub3 it will need replacing, but as you have no broadband service I suspect it’s a hub4 or 5. If it is then a red LED means there is no signal being received by the hub. So, follow this:
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
