Forum Discussion

richlondoner's avatar
richlondoner
Joining in
3 days ago

Solid red light on hub 3

Hi everyone,

My Hub 3 has a solid red light even after multiple resets and letting it cool down to standard room temperature; it's not hot in the first place. 

The VM chatbot is useless, and I gave up after a few seconds in, as it's not detailing the issue. 

I found an old (2 years) thread mentioning that maybe someone from VM will contact me if I highlight the issue here.  But I don't know if that is still the case.

Many thanks,

Andrew Mills

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi richlondoner 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues you are having with a red light on your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina