Forum Discussion

Chantelleej's avatar
Chantelleej
Tuning in
3 months ago

Solid red light on Hub 3 - internet working

My hub 3 is showing a solid red light as of this morning. I haven't changed the location of the hub, covered the vents, and there has been no temperature increase where I live so the conditions have not changed to make it overheat.

I have done a full power off restart and pin restart and it is still steady red. The internet is working fine. Others have said that it will need to be replaced as it is a fire risk. What is the best route to report this, by phone or can it be done here? I got nowhere with trying to speak to someone and the WhatsApp chat didn't come through either.

Thank you. 

hub 3 fault
hub lights
red light
  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    3 months ago

    Hi Chantelleej, thank you for your post.

    We're sorry to hear about the problems you've been having when trying to report this 😔

    In order to arrange the delivery of a replacement router, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    3 months ago

    Hi Chantelleej,

    We're glad this has been sorted out for you.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel