Forum Discussion

Grumblemore's avatar
Grumblemore
Joining in
22 days ago

Solid red light hub 3

Hi my router (hub 3) has started displaying a solid red light instead of the white light... Definitely red, not orange. I've tried unplugging overnight but the solid red light comes back as soon as the router is set up. I've tried resetting and then leaving overnight but the solid red light persists. The hub isn't hot and has plenty of air space around it. There is occasional signal dropping to various devices. Can anyone advise further please?

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    22 days ago

    Please do a pin-hole reset and if the red LED persists the hub will need replacing.

    • Grumblemore's avatar
      Grumblemore
      Joining in
      22 days ago

      Hi I've tried the pinhole reset, but problem persists. Thanks for replying

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        19 days ago

        Hi Grumblemore 

        Thanks for joining me on us and confirming your details. This has allowed us to book in a engineer visit for the red light on the Router. It'll be viewable shortly via the online account. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

        There will be no charge for this visit unless:
        •              The engineer diagnoses the faults as not being caused by our network/equipment 
        •              The engineer discovers that the fault or problem relates to your equipment
        •              The engineer discovers that the fault or problem relates to any system that we are not responsible for
        The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
        Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
        If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

        Let us know how the visit goes :).

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Grumblemore,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the red light on the hub.

    We can certainly take a look into this if you're still having the issue. 

    I will private message you now. 

    ^Martin