Knobjunior
2 years agoJoining in
Solid red light - Hub 3
Have solid red light on my hub and frequent wi-fi drop out. Turned it off today and back on, still same problem. Rang Virgin Media this morning and spoke to someone who just did the usual reading of a script. Was transferred to UK call centre and not really very helpful. Point blank refused to replace it and offered an engineer appointment which potentially means spending half of Saturday sat at home waiting for them or a call from their broadband specialist. They will not listen that it clearly has a fault but that seems to be the standard Virgin Media approach. Always keen to help if it involves their customers paying more money though.