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CalvinLiu's avatar
CalvinLiu
Joining in
2 years ago
Solved

Socket

Hello,

I am planning on setting up Wifi for my flat but my socket is not the right one. What do I do about this?

Thanks,

Calvin

  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi CalvinLiu, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion when you've tried to order your equipment. 

    Where there has been a live service at the address previously, we will always offer a Quickstart appointment. This allows you to install the equipment yourself. If however there hasn't been a live service then we would offer an engineer appointment. 

    Depending on the deal you choose, there may be an installation or activation fee. This is normal. At times we do have offers for free activation or installation though. The terms of your deal will show when joining. 

    If you would prefer to chat through your options then you can speak to the Sales team on 0800 183 1234 and they'll be happy to help. 

    Let us know if you have any further queries or questions. 

    Thanks, 

8 Replies

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  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    In some apartment blocks a VM tech has to attend to run a coaxial cable to replacement faceplate..

    • CalvinLiu's avatar
      CalvinLiu
      Joining in
      2 years ago

      So I would just have to get someone from VM to do it for me then, instead of self-install?

    • CalvinLiu's avatar
      CalvinLiu
      Joining in
      2 years ago

      How do I say that it is impossible? I am trying to buy the £26.50 deal but it says a technician will cost £30.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Hi CalvinLiu, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear there has been some confusion when you've tried to order your equipment. 

        Where there has been a live service at the address previously, we will always offer a Quickstart appointment. This allows you to install the equipment yourself. If however there hasn't been a live service then we would offer an engineer appointment. 

        Depending on the deal you choose, there may be an installation or activation fee. This is normal. At times we do have offers for free activation or installation though. The terms of your deal will show when joining. 

        If you would prefer to chat through your options then you can speak to the Sales team on 0800 183 1234 and they'll be happy to help. 

        Let us know if you have any further queries or questions. 

        Thanks,