Smart life routing problem

Smart devices by Smart life App can not be controlled over VM network 

C:\tracetcp_v1.0.3>tracert 34.251.67.249

Tracing route to ec2-34-251-67-249.eu-west-1.compute.amazonaws.com [34.251.67.249]
over a maximum of 30 hops:

1 8 ms 6 ms 8 ms 10.112.32.133
2 10 ms 10 ms 8 ms basl-core-2b-ae63-650.network.virginmedia.net [80.1.81.185]
3 * * * Request timed out.
4 13 ms 13 ms 13 ms nrth-ic-3-ae0-0.network.virginmedia.net [62.253.174.78]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.