Forum Discussion

s4r4h's avatar
s4r4h
Joining in
3 days ago

Slow or no internet until 5pm then suddenly starts working after 5.

I have M125, Hub3. I first noticed problems last Thursday, did a service status and it said there was an issue in my area, engineers working hard to fix it, taking longer than usual to complete. I kept checking back it it kept putting the fix time back another day etc. On Friday evening I thought it had come back and then got up Saturday morning and same problem again. Come to 5pm Saturday and suddenly starts working, same again on Sunday, Monday and Today. I finally managed to get through to someone this morning and was first told they been to fix it (which they hadn't). Then told the issue is in my home even though the checking from our end was done (automated phone call, didn't speak to anyone) and was told it was external. Does anyone know why it would be patchy or non-existent all day and then work fine after 5pm and continue working until I go to sleep. No idea what time it stops working buy when I wake up at 7 I'm having problems again. I have done a speed test and got this: 

6 Replies

  • s4r4h's avatar
    s4r4h
    Joining in
    16 hours ago

    I can't see them working in the area though. Obviously that speed test was taken when it's working in the evening. I'm not able to do the speed test during the day it just times out. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 hours ago

    That speed test shows the circuit is working correctly.  However you are being advised VM are working in the area, hence the loss of Broadband during working hours.  I suspect they are changing or adding new cables? Any dates advised are just best estimates, not a definite fix date.  Not much you can do really except wait for it to finish.

    • legacy1's avatar
      legacy1
      Alessandro Volta
      16 hours ago

      Really? working correctly you say? that upload speed by real speed from the hub looks bad? 

  • s4r4h's avatar
    s4r4h
    Joining in
    19 hours ago

    Just wondering why no one is answering me, I'm tearing my hair out because it makes no sense. How can you tell if the problem is inside or outside of your home? Thanks. I tried to do a speed test but because there's no service no it fails.