Sky Q cannot maintain a steady internet connection

Question

Our Sky Q has recently been very sluggish and we are asked to wait whilst the circle turns and turns trying to respond to our selections. It sometimes says there is no internet connection but then it appears to have connected - but only until the next time we need to make another selection. It seems strange that it is intermittant. In the end we did reset the network and all appeared to be set up properly. It didn't last so I am at a loss what to try.

I did reboot my Hub 3 at the start. The light on the hub is a pale lemon but I believe that is nothing to be concerned about.

Have tried browsing other similar posts on here for answers but most are old. I did find this solution below from 2 years ago and wonder IF it's worth me trying this?

"Solution, change your Sky DNS to 1.1.1.1 and like magic it worked.

Settings - Status - Network Connection - Network Setup - Advanced Settings - IP Settings - Set Manually - DNS Server - 1.1.1.1 - Confirm - back. "

Thank you

Adduxi · Answer

It may be better to use Powerline Adapters. &nbsp;These just plug into your power sockets and allow the use of an Ethernet cable connection, so that negates any WiFi issues. &nbsp;So one beside the Hub with a cable from it to the Hub. &nbsp;The other one beside the Sky Q and a cable from it to the Sky Q box. &nbsp;It’s all pretty much plug and play.&nbsp;

Adduxi · Answer

Try a wired connection as a temp test. I don’t think manually setting the DNS to use Cloudflare’s DNS on the Sky box will help connectivity.&nbsp;

Client62 · Answer

Make sure VM Parental Controls are Disabled in the VM Online Account,
when Enabled these have been reported to prevent the Sky Q from working.

We have a Sky Q connected to a Hub 3 via Powerline Extenders,
this works without any connectivity issues.

scarletp · Answer

Hello Matthew_LSorry for the delay in responding but I don't receive email reminders any more when I have replies so I must look into that.&nbsp;Am afraid to say that the initial problem is no better.&nbsp; The solution regarding altering the DNS in Sky settings which I mentioned in my post was the one which had worked for me 2 years ago.&nbsp;I was not keen to tamper with Sky again without checking other users' thoughts beforehand.I did decide to give the old solution another try and altered the DNS to 1.1.1.1 but it was not successful this time. I have since entered 8.8.8.8&nbsp; but again, no luck.&nbsp; I made a note of the numbers which were already in Sky so I can reinstate them if necessary.The Sky message which keeps popping up is as follows:There is a problem connecting to your broadband router.&nbsp;&nbsp;Status&nbsp; &nbsp; &nbsp; Not connectedNetwork name&nbsp; &nbsp; &nbsp;shows my correct VM name as on hub 3Connection to broadband router&nbsp; &nbsp; &nbsp;x&nbsp; &nbsp;Connection to internet&nbsp; &nbsp; &nbsp; x&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;I have reset the router a few times in Sky but after the initial success when the connection shows 2 ticks it soon goes back to x x&nbsp;We are able to use Sky but obviously it's a nuisance and restricts us somewhat.We've had no connection problems for 2 + years and have not moved the hub at all. Nothing has changed so that adds to my puzzle. The hub is at the front of the house and the TV with Sky Q is at the back of the house so there are two interior walls separating them.&nbsp; Wi-fi is used by 2 mobiles all around the house and also my laptop is connected by wi-fi and is in use all day with no problems so I cannot accept there is an issue with Virgin Media.I have looked at the hub 3's settings via the laptop. I am now wondering if there is anything I should alter in there such as GHz/channel?&nbsp; It is driving me crazy but I do not have the confidence or tech knowledge to change things without checking first.&nbsp;I appreciate any thoughts you can suggest.&nbsp; &nbsp;&nbsp;&nbsp;

Client62 · Answer

What is described comes across as being a poor Wi-Fi signal for the Sky Q.Has anything changed in the VM broadband system ?&nbsp;I am also reluctant to change the Network Settings from Automatic on the Sky Q as this appears to set the Sky Q to a Static IP which brings other issues like an IP clash into view.

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Sky Q cannot maintain a steady internet connection

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