Forum Discussion

scarletp's avatar
scarletp
Superfast
3 days ago

Sky Q cannot maintain a steady internet connection

Our Sky Q has recently been very sluggish and we are asked to wait whilst the circle turns and turns trying to respond to our selections. It sometimes says there is no internet connection but then it appears to have connected - but only until the next time we need to make another selection.  It seems strange that it is intermittant.  In the end we did reset the network and all appeared to be set up properly.  It didn't last so I am at a loss what to try.  

I did reboot my Hub 3 at the start.  The light on the hub is a pale lemon but I believe that is nothing to be concerned about.

Have tried browsing other similar posts on here for answers but most are old.  I did find this solution below from 2 years ago and wonder IF it's worth me trying this?  

"Solution, change your Sky DNS to 1.1.1.1 and like magic it worked. 

  • Settings - Status - Network Connection - Network Setup - Advanced Settings - IP Settings - Set Manually - DNS Server - 1.1.1.1 - Confirm - back. "

 

Thank you

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    Try a wired connection as a temp test. I don’t think manually setting the DNS to use Cloudflare’s DNS on the Sky box will help connectivity. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    6 hours ago

    Hey scarletp, thank you for reaching out and we are so sorry to hear about this connection issues.

    We are happy to hear this has been resolved, how has it been? 

  • Client62's avatar
    Client62
    Alessandro Volta
    5 hours ago

    Make sure VM Parental Controls are Disabled in the VM Online Account,
    when Enabled these have been reported to prevent the Sky Q from working.

    We have a Sky Q connected to a Hub 3 via Powerline Extenders,
    this works without any connectivity issues.