Service Status incorrect
I have a full service!
[Mod - title edited for clarity]
Forum Discussion
16 Replies
Engineer been. Only fault was an incorrect filter but not really affecting.
Some 2+ hours later wifi went down and I got it back by rebooting the router.
From what I have learned the infrastructure is fragile and we can expect this intermittent service until all copper cables have been replaced which is going to be 2027.- Matthew_ML
Forum Team
Hey ianjayne, thank you for reaching out and we are so sorry to hear about the service status being incorrect.
This is updated on a regular basis, how the connection been since Sunday?
Following on an admin on the forum arranged for an engineer for Saturday 16th inst.
The usual conditions were reiterated £25 penalty if no one in etc.
Before the end of the day no engineer. I checked the status page only to discover the visit had been changed to today (17th) Confirmed by a SMS too.
A day wasted.
We again cancelled all out of home activity to accommodate VM.
At 0808 today another SMS reminding us about the engineer attending today.
I checked the status page mid morning only to find it had changed to ‘we need tonsend an engineer book an appointment’ etc
Furious is not the word!
After a few minutes I rechecked and refreshed the same web page only to find it telling me there was a fault with our TV and BB services.
VM were investigating and if not resolved they would need to send an engineer.So, two days wasted when we could have done other things.
Had we messed VM around like this we would be liable for not just one but two £25 penalties.
I am communicating with a Mod on messaging and have outlined as above my total dissatisfaction with this and await a reply and explanation before, if no satisfactory explanation is received by writing to the office of the CEO.I appreciate matters can occur due to technical issues out of control of some. However when they do they should be managed better than this.
To conclude despite the status page saying there are issues with our BB and TV and are being looked into they appear to be working fine! They have no need to look outside their network let alone in the property and it seems therefore no one needs to visit us at all. Maybe that why no one has.
Just had a call at 1205 today to say engineer on his way!
Now have this-
Perhaps you will not have to pay any bills!!!
That's better.
- Matthew_ML
Hey ianjayne, thank you for reaching out and we are so sorry to hear about your connection issues.
We've done a check and we can't see any area outages, how has it been since the weekend?
It was ok until last night, there was an intermittent signal connection. Viz - My CCTV cameras kept dropping out on one or two cameras. I moved one pod to a different location and once connected it was stable. However this morning the same was occurring. I’ve reset the hub and it seems to have settled down again, but, another system check revealed weak signals to several devices including 3 pods. The pods are all connected as have rebooted them but the signal strength still seems weak again as cameras were unstable again. However it all seems to have settled down yet again after a short while.
