Forum Discussion

Yoji's avatar
Yoji
On our wavelength
10 days ago

Service disruption and updates.

Hub 5, 1 Gb service. Its usually very solid, but over last few days I have had a number of blips, where the service has dropped.
I thought may be they doing some maintenance, and sure enough after one of the blips, checking the HUB showed its software had been upgraded to LG-RDK_11.10.2-2410.5
I presume it security, but anyone know whats in the update?
At the same time.. I started to get a security warning on trying to connect to the hub 5 (on the IP 192.168.0.1)... saying the certificate is not issued by a trusted authority.
Certificates are not something I expect to have to mess with... anyone else seeing this? are VM going to fix?

security

9 Replies

  • Odynson90's avatar
    Odynson90
    Joining in
    7 days ago

    Hey,

    I have noticed several dropouts myself. I started a Broadband Quality Monitor 2 days ago and it is showing that I’m getting severe Packet Loss and complete drops varying in intensity at the same intervals - 6 minutes and 36 minutes past the hour, every hour.

    Extremely frustrating as I use the internet for work and is now affecting my job.

    the Virgin Media app reckons my internet service is absolutely fine, I asssure you VM, it is NOT.

    regards.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      5 days ago

      Hi Odynson90,

      Welcome back to our forums and sorry to hear you are having dropouts with your service. We can understand the frustration caused and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • Client62's avatar
    Client62
    Alessandro Volta
    7 days ago

    This is the first report of : LG-RDK_11.10.2-2410.5 for the Hub 5.

    Take a scout round the Hub 5 admin menu and let us know if there is anything new.

    • Yoji's avatar
      Yoji
      On our wavelength
      7 days ago

      Sorry, nothing jumps out at me (but I am not so sad that I might remember every detail of the past version to compare :(  )
      But thats why I asked.  Anyone does know?
      Per  @Plasticplant post above... I dont expect they to detail all security implications (though why not say "we fixed x,y,z"?  but no harm in detailing any improved usability/performance  type features?  

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    8 days ago

    Hi Yoji,

    Thank you for your post. We're very sorry to hear about the issue with your service. 

    To confirm, has the drops been on a Wired or Wireless connection?

    ^Martin

    • Yoji's avatar
      Yoji
      On our wavelength
      7 days ago

      Hi.. its Wired... 
      I clearly dont know details (may be you can confirm?) but  the blips were 2 or three a day, but now that the update has been completed (i.e. the software has been updated) I have not seen further issues  (yet?) so may be they had issues updating and had to have a few attempts?  Anyway - I assume you are "done" now with messing about... and I can go back to many months between interuptions (It's normally rock solid and I very happy in general)

    • Yoji's avatar
      Yoji
      On our wavelength
      8 days ago

      HI.. wired.. 
      Now that you have done your maintenance.. and updated the software on the router.. I assume you should be "done" now with disruptions..  Hopefully I can get back to going months and months without issues.
      I am more worried about the certificate issue... this is the message re the certificate... are you aware of this issue? and are you planning to fix?