We have installed the hub 5 and our internet speed is so much better, however my sons both have Samsung phones and they are unable to connect to the hub.
it shows on their wifi lists but then just will not connect. Have tried updating their phones, soft resetting phones, restarting router.
Everything else connects great, except these Samsung devices.
Any ideas?
sb85uk wrote:We have installed the hub 5 and our internet speed is so much better, however my sons both have Samsung phones and they are unable to connect to the hub.
it shows on their wifi lists but then just will not connect. Have tried updating their phones, soft resetting phones, restarting router.
Everything else connects great, except these Samsung devices.
Any ideas?
Yup. The Hub5 is in trial stage with many, many many bugs and issues.
gary_dexter wrote:Yup. The Hub5 is in trial stage with many, many many bugs and issues.
Gary, no, be fair, it’s on a ‘soft launch’, no; no idea either. 😉
But, yes, it does have more bugs than the insect section of the Natural History Museum, but look on the bright side, you are providing valuable testing experience for VM and they aren’t even making you pay extra for the privilege. Win / Win, no?
You can try splitting the Wifi bands and connecting the phones to the (albeit slower) 2.4Ghz band. That seems to work for some people with connection issues.
My son is having same issue with 5ghz on Samsung s21 Ultra, it disconnects after a few days and you have to reset the hub to allow it to connect again.
I'm having the same issue with my Samsung S22 ultra. I have to reset the Hub 5 every few days in order for my phone to connect, anyone have a solution yet?
Is there any update from the Tech team pls?
Thanks
Hey amoVM, thanks for posting and for the query. Could you please let us know what sort of update you've been expecting from us so I can chase this up for you? Is this regarding the WiFi connection issue with the Samsung device you purchased? Cheers
Hi,
Did you get any resolution on this problem? I’ve just installed a hub 5 and whilst my wife’s older Samsung phone connects to the 5Ghz Wi-Fi my newer A53 will only successfully connect to the 2.4Ghz at usually sub 100Mbps. It also randomly says no internet and resorts to mobile data. We have a relatively small house and I’m probably no more than a 5 metres away from the hub.
Thankfully everything (as far as I can tell) seems to be working.
