Same problem repeated. Cannot connect to HUB 4 using 192.168.0.1 or use VM connect

Question

Anyone,I am sorry for the rant but I am at my wits end and its sent my anxiety through the roof.I have the same issue as many other forum users. Hub 4 wont connect. Cannot get into the settings on 4 different computers. 5 different browsers. Worst of all VM connect wont work. So neither does my Wifi Pod I was sent to try and fix the Wifi MAX guarantee.For clarity. I have spoken to VM on the phone. We went through 2 hours on the phone of troubleshooting and at the end they agreed to send a new hub. It was the same Hub 4 which is exactly the same issues as the first one I had and I a no better off.&nbsp;This is making me ill that this cant be fixed. I am not the best at computers and this is really stressing.I have done multiple resets on this router and the old one. I have tried incognito mode on browsers, I have cleared caches. You name it I have done it multiple times on multiple brands of company, dell and apple on multiple phones and ipads samsung and apple.&nbsp;I am at my wits end with this and ready to call trading standards. I am paying for something I just simply cannot use and I have to waste my time going over the same scripted responses which result in exactly the same results.Please help me resolve this once and for all.&nbsp;Ian

Subra87 · Answer

https://19216811.uno/virgin-media-router-login/ try that I was able to get into my hub 5 using it

Client62 · Answer

The exact same issue hits the replacement Hub 4 ...i.e. the fault can easily be reproduced.

The common factor in all posts on this exact topic is the customer always mentions
the VM Connect app is installed on one or more of their devices.

pat_slimboyfat · Answer

Thanks but same problem. When using that way the password on the bottom of the router doesn’t work. I am still at a loss. This second router keeps dropping connection to everything attached its worse than the first one. When will Virgin chime in and resolve it like they do with everyone else?

legacy1 · Answer

If password don't work you need a new hub

bhaskarsamani · Answer

when you try to go to&nbsp;192.168.0.1 , does it not load at all?&nbsp;

Forum Discussion

Same problem repeated. Cannot connect to HUB 4 using 192.168.0.1 or use VM connect

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