For months now I have had a solid red (overheat warning) on my router. WiFi drops in and out. Reported fault but can't talk to anyone. 'Bot' says " checked connection there is no problem" There is obviously a problem, I have followed all the reset instructions, connect> disconnect checked wires etc. Red light remains solidly on.
At end of my tether now with this, considering changing supplier as I'm getting nowhere!
Is the Hub 3 running hot or not ?
To check login in to the Hub 3 menu at http://192.168.0.1/
use the numeric Hub password from the bottom side label. ( this is not the Wi-Fi password )
Run the Network diagnostic tool
Scroll down through the results and find the Temperature entry. Is it: Normal ?
Many thanks, Akua_A has sorted the issue, a new router was required as I expected. A Virgin Technician has attended
Glad to hear this has been fixed, any future issues please do reach out.
Hi Mandraki
Welcome to our forums and thank you for your first post. Sorry, you have been experiencing an ongoing reb hub light. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
