Forum Discussion

j1onal's avatar
j1onal
Joining in
5 months ago

Router mode/modem mode conflict

This is for Superhub 2. I changed the superhub settings from router mode to modem mode & connected my computer to it directly without an external router which worked, but when I did a full reset to switch it back to router mode,the Internet no longer works. The Internet light flashes green instead of being blue. The superhub says the network access is denied. What could be causing the Internet to be blocked? Maybe some kind of IP or MAC address conflict? Any help would be appreciated

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    5 months ago

    Try a 60 second pinhole reset of the SH2 and see if that sorts it first.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    5 months ago

    Why would you change to modem mode then change back to router mode?

    Have you tried turning off the hub for 2mins

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    5 months ago

    It doesn't matter, just report that your hub is borked and you'll get a replacement which is a hub 3 at least and possibly a hub 5 (like me).

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    5 months ago

    Hi j1onal 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    How have things been since you posted? If you're still no further forward, have you tried following the advice provided by jbrennand, legacy1 and/or Roger_Gooner?

    Advice on how to fix internet problems can be found here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel