Hi, I'm looking to replace the splitter and cables as they are very old. Please can you tell me if the cables are different. I have the splitter from the main box, then 2 cables, one goes to the Hub 3 and one to the 360.
Are the cables the same or are the 360 and Hub cables different types?
Photo for reference of what I have now.
Cheers
Forum TeamHi sofeefoo,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're unhappy with your current cables. We wouldn't advise replacing these yourself as it may mean we're unable to offer support for faults further down the line.
Can you please let us know if you're having any faults with your services? If not, we wouldn't look to replace them.
Many thanks,
They just look dirty, old coax cables go on and on. If you want them replaced it must be done by VM. If they are causing a fault it’s free, otherwise it’s £15.
The cable is the same but you are likely to find that the general view on here is that swapping components yourself is not recommended. You may possibly cause problems for your own connection and the connections of others.
Are you experiencing issues with your connection? If you are, a VM tech should be able to replace any faulty components.
