Forum Discussion

Halforc80's avatar
Halforc80
Joining in
2 months ago

Replacement Hub5 - Text from Virgin, No Yodel contact

After going through all the online service checks, I recieved a text message from Virgin on Wed 4th Dec saying "Your replacement kit will be with you on Thu 5th Dec. Yodel will be in touch with a timeslot and details on how to reschedule if you need to."

No contact from Yodel. No replacement router. Still getting intermittent shut downs and overheating from the old router.

Called Virgin. Was told that there was no tracking number for Yodel on the system. They suggested I call Yodel direct and gave me another number. I called Yodel, but they couldn't help without a tracking number. Still getting intermittent shut downs and overheating from the old router.

Went back to Virgin. Went through all the online service checks again, and recieved a text message this morning (08:05am on Thurs 12th Dec) saying "Your replacement kit will be with you on Fri 13th Dec. Yodel will be in touch with a timeslot and details on how to reschedule if you need to."

Haven't heard from Yodel yet. After my first experience, I don't have much faith that I will hear from them.  Anything else I can try to get the replacement router that Virgin have already said that I need?

  • dwonk65's avatar
    dwonk65
    Tuning in
    2 months ago

    Had the same message and no email from Virgin or Yodel when ordering a Pod for the Hub 5.  Third attempt to get a Pod for the Hub 5 got recorded on my user account but after three days of sitting on Yodel app it was delayed.

    "We regret to inform you that your delivery has been delayed due to circumstances beyond our control. Unfortunately,  we are unable to provide an exact delivery date at this time"

    My internet is  intermittent however the tech guys say its a fault in the street cabinet. Blame by human Chat bot put onto 2.5Gb ethernet port ? 

    Only been with Virgin for 1 month

    1gig internet

    Sky Q and Sonos